FAQs

  • What is the return policy?
Please refer to our Returns & Exchange Policy for more information.

  • How much does shipping cost?
We currently offer free standard shipping to the 48 contiguous US States.  Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories. For shipping to any other locations, please contact us.

  • Do you charge sales tax?

 An 8.25% sales tax is applied to all orders shipped to Texas. Sales tax is calculated only on the total order cost, excluding shipping and other charges. 

  • Do you ship international? 

Currently our website does not support international orders. However, please contact us for international orders. We can review these on a case by case basis. 

  • When will my order ship?

Our goal is to ship your order as soon as we receive it. You order will ship from our warehouse within 1-3 business days. 

  • What do I do if I received a defective order?

Please refer to our Returns & Exchange Policy for more information. 

  • Can I change my order once I have placed it?

If it has only been a couple of hours since the order was placed, and you have realized you made an error in your order, there's a good chance that we can still make that change for you. We do pride ourselves on quick processing and shipping so if it has been more than a couple of hours since order was placed, very good chance that it has already been processed or shipped. Then unfortunately no changes will be able to be made. 

Please contact us for any changes, and if your order has not been processed, we might be able to update it for you.

  • How do I go about exchanging an order?

Please refer to our Returns & Exchange Policy for more information. 

  • What are my refund options?

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy. 

  • When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

  • How do I place an order for a custom product?

Please contact us if you have a custom order that you would like to place.

  • What payment options do you accept?

We currently are only accepting all major credit/debit card payments at this time.

  • When will out of stock items be back in stock?

Our inventory is updated as soon as we receive it; please visit our site often to see if the item is back in stock. 

  • How can I check the status of my order?

When we complete your order we send you an email containing the status and tracking number of your order. If you registered during checkout you may log in your username and password and view your account information at any time.

  • I have a question not listed here. What do I do?

For issues not listed here, please feel free to contact us. We hope to be able to resolve your issues in a timely manner.